Effective Date: November 27, 2024
At Motravels LLC, we are dedicated to ensuring a smooth and enjoyable travel experience for our customers. However, we understand that changes or cancellations may occasionally be necessary. This Refund Policy outlines the terms and conditions related to refunds for our services, including flight bookings, accommodations, and other travel-related services.
1. Flight Booking Refunds
Flight Cancellations by You:
If you need to cancel your flight booking, please refer to the terms and conditions of the airline you booked with. Each airline has its own cancellation policy, which may include cancellation fees or restrictions on refunds.
Refund Eligibility:
Refunds are generally available if your flight is canceled by the airline or if you purchased a refundable ticket. Non-refundable tickets are typically not eligible for refunds unless exceptional circumstances occur (e.g., airline cancellations or significant delays).
Refund Process:
If your flight is refundable, we will initiate the refund process with the airline or flight provider. Please allow 10-15 business days for the refund to appear in your account, as processing times may vary.
Cancellation Fees:
If your flight is canceled, the airline or service provider may charge a cancellation fee, which will be deducted from the refund amount.
Flight Changes:
For any changes to your flight (e.g., date, time, or route), please contact us promptly. Additional charges may apply, depending on the airline’s policies.
2. Accommodation Refunds
Hotel Cancellations by You:
If you need to cancel or modify your hotel booking, the refund is subject to the hotel’s cancellation policy. Most hotels offer flexible cancellation terms, but this depends on the rate or package you selected.
Refund Eligibility:
Refund eligibility depends on whether your hotel booking is refundable or non-refundable. Generally, cancellations made at least 48 hours prior to check-in may qualify for a refund.
Refund Process:
If your accommodation booking is eligible for a refund, we will coordinate with the hotel to process your refund. Please note that processing times can vary depending on the hotel or booking provider. Typically, refunds are processed within 7-10 business days.
Hotel Changes:
Modifications to your hotel reservation (e.g., changes in dates or number of guests) are subject to the hotel's availability and may incur additional fees or rate adjustments.
3. Non-Refundable Services
Certain services may not be eligible for refunds, including:
Non-refundable flight tickets (as per airline policy)
Non-refundable hotel reservations (as per hotel policy)
Packages or services with specific terms (e.g., discounted or promotional offers)
Please review the terms and conditions for each service at the time of booking for more details regarding refund eligibility.
4. Refund Request Process
To request a refund for a service booked through Motravels LLC, please follow these steps:
Contact Us:
Reach out to our customer support team at [email protected] or +1 212-955-5087 within 7 days of cancellation. Please include the booking reference number and any relevant details.
Review & Approval:
Once we receive your request, our team will review your refund eligibility based on the service provider's terms and conditions.
Refund Issuance:
If your refund is approved, we will process it within the applicable time frame. Please note that the refund may be issued directly by the service provider (e.g., airline or hotel), and processing times may vary.
5. Refunds for Services Booked through Third Parties
If you booked a flight, accommodation, or other services via third-party websites or partners, the refund process will be handled according to their specific terms and conditions. In such cases, we recommend contacting the third-party provider directly for assistance with your refund.
6. Exceptions and Special Circumstances
In certain situations, we may offer exceptions or alternative solutions for refunds, such as:
Force Majeure Events:
If your travel is impacted by extraordinary circumstances (e.g., natural disasters, strikes, or pandemics), we will work with service providers to explore refund or rescheduling options.
Errors in Booking:
If an error occurs in your booking, whether made by us or a third-party provider, we will take responsibility and assist in resolving the issue.
7. Contact Us
If you have any questions or need assistance with a refund request, please contact our customer support team:
Motravels LLC
Address: 1049 3rd Ave, Manhattan, NY 10065, USA
Phone: +1 212-955-5087
Email: [email protected]